Team Inbox

Shared WhatsApp Team Inbox

One WhatsApp number. Your whole team. Assign conversations to agents, track response times, and keep full context on every customer.

Start Free — No Credit Card

A shared WhatsApp team inbox connects a single WhatsApp Business API number to multiple agents working simultaneously. All incoming messages appear in one shared queue — conversations are assigned to agents, tracked for response time, and visible to managers. Every agent sees the full conversation history with each customer, eliminating the problem of context loss when conversations are handled by different people.

How It Works

  1. 1

    Connect your WhatsApp number

    Link your WhatsApp Business API number to Boltly. All incoming messages land in the shared inbox.

  2. 2

    Assign conversations to agents

    Manually assign conversations or set auto-assignment rules based on team, language, or topic.

  3. 3

    Collaborate with full context

    Every agent sees the full conversation history. Add internal notes, @mention colleagues, and resolve conversations.

Why It Matters

Benefits for Your Business

Never miss a message

Every inbound WhatsApp conversation is visible to the whole team. No messages fall through the cracks on personal phones.

Full conversation history

Every agent sees every previous message. Customers never have to repeat themselves.

Track team performance

Monitor response times, resolution rates, and agent workload — all in the analytics dashboard.

FAQ

Frequently Asked Questions

What is a shared WhatsApp inbox?
A shared WhatsApp inbox connects one WhatsApp Business API number to multiple team members. All agents can see, assign, and respond to customer conversations from a central interface — no personal phone required.
How many agents can share one WhatsApp inbox?
Boltly supports unlimited team members on a single WhatsApp number. All agents access the shared inbox simultaneously and conversations are assigned to individuals to avoid duplicate responses.
Can I see which agent responded to a customer?
Yes. Every message in the shared inbox shows which agent sent it. Full audit trail, attribution, and performance analytics are available in the dashboard.

Get Started Free

Ready to Grow on WhatsApp?

Join thousands of small businesses using Boltly to automate customer conversations, run broadcasts, and close more deals on WhatsApp.

Start Free — No Credit Card