Contact Management

WhatsApp Contact Management

Build a structured customer database on WhatsApp. Tag contacts, add custom attributes, and create dynamic cohorts for targeted broadcasts.

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Boltly's contact management system lets you build a structured CRM on top of your WhatsApp customer base. Import contacts, enrich them with custom attributes (purchase history, location, preferences), tag them for segmentation, and create dynamic cohorts that auto-update as contact data changes. Every broadcast and AI conversation enriches your contact database automatically.

How It Works

  1. 1

    Import or capture contacts

    Import existing contacts from CSV or capture new contacts automatically as they message your WhatsApp number.

  2. 2

    Enrich with tags and attributes

    Add custom tags (VIP, at-risk, new customer) and attributes (purchase value, product category, location) to segment effectively.

  3. 3

    Build dynamic cohorts

    Create cohorts based on any combination of attributes. Cohorts auto-update as contact data changes — always targeting the right people.

Why It Matters

Benefits for Your Business

Structured customer database

Stop managing contacts in spreadsheets. Boltly keeps all WhatsApp customer data in one structured, searchable CRM.

Precision segmentation

Target the right contacts for every campaign. Custom attributes and tags enable hyper-targeted broadcasts.

Auto-enriched by AI

The AI chatbot collects and updates contact data automatically during conversations — name, preferences, purchase intent, and more.

FAQ

Frequently Asked Questions

How does WhatsApp contact management work?
Boltly's contact management creates a CRM layer on top of your WhatsApp contacts. Import existing customers, capture new contacts as they message you, enrich profiles with custom attributes and tags, and build dynamic cohorts for targeted campaigns.
Can I import my existing customer database into Boltly?
Yes. Import contacts via CSV with custom fields mapped to your existing data structure. Boltly supports custom attributes so you can bring your full customer context — purchase history, preferences, and more.

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Ready to Grow on WhatsApp?

Join thousands of small businesses using Boltly to automate customer conversations, run broadcasts, and close more deals on WhatsApp.

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