Automation Flows

WhatsApp Automation Flows

Automate multi-step customer journeys on WhatsApp. Drag-and-drop flow builder — no code required.

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Boltly's automation flow builder lets you design multi-step WhatsApp conversation sequences triggered by events, time delays, or customer actions. Flows can branch based on conditions (customer replied yes/no, purchase history, tag), call webhooks to fetch external data, and hand off to AI or human agents at any point. Build once — run automatically for every customer.

How It Works

  1. 1

    Choose a trigger

    Start your flow with a trigger: new contact, keyword reply, webhook event, or scheduled time.

  2. 2

    Build your sequence

    Drag and drop messages, conditions, delays, and actions. Branch flows based on customer responses or attributes.

  3. 3

    Activate and monitor

    Activate the flow and watch it run automatically. Monitor completion rates and drop-off points in analytics.

Why It Matters

Benefits for Your Business

No-code automation

Build complex multi-step flows without writing a single line of code. Visual drag-and-drop interface for any team member.

Conditional branching

Flows adapt to each customer. Branch on replies, tags, purchase history, or any custom attribute.

Webhook integration

Connect to external systems via webhooks. Pull order status, update CRM records, or trigger notifications as part of any flow.

FAQ

Frequently Asked Questions

What is a WhatsApp automation flow?
A WhatsApp automation flow is a pre-built sequence of messages and actions that runs automatically based on triggers. Examples include welcome sequences for new contacts, abandoned cart recovery series, appointment reminder flows, or post-purchase review requests.
Do I need coding skills to build automation flows?
No. Boltly's flow builder is entirely visual — drag and drop messages, conditions, and actions onto a canvas. No coding required. Technical users can extend flows with webhooks to connect external systems.
What triggers can start a WhatsApp automation flow?
Flows can be triggered by: new contact added, specific keyword received, webhook call from an external system, tag applied to a contact, time-based schedule, or custom event. Multiple trigger types can be combined.

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Ready to Grow on WhatsApp?

Join thousands of small businesses using Boltly to automate customer conversations, run broadcasts, and close more deals on WhatsApp.

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