Quick Replies
Manage saved replies your agents insert with short codes to answer common questions faster.
POST
/v1/quick-replies Create quick reply
Create a saved reply that agents can insert with a short code.
Parameters
short_code string required The shortcut agents type to insert this reply (e.g. greeting).
content string required The full message text inserted when the short code is used.
Request
cURL
curl -X POST https://api.boltly.online/v1/quick-replies \
-H "X-API-Key: $API_KEY" \
-H "Content-Type: application/json" \
-d '{
"short_code": "greeting",
"content": "Hi! Thanks for reaching out. How can we help you today?"
}'Response
JSON
{
"data": {
"id": "3c4d5e6f-...",
"organization_id": "b7a1d2c3-...",
"short_code": "greeting",
"content": "Hi! Thanks for reaching out. How can we help you today?",
"created_by": "4d5e6f7a-...",
"created_at": "2026-04-03T12:00:00Z",
"updated_at": "2026-04-03T12:00:00Z"
}
} GET
/v1/quick-replies List quick replies
List all quick replies for your organization, optionally filtered by search term.
Parameters
search string Filter quick replies whose short code or content matches this term.
Request
cURL
curl https://api.boltly.online/v1/quick-replies?search=greet \
-H "X-API-Key: $API_KEY"Response
JSON
{
"data": [
{
"id": "3c4d5e6f-...",
"organization_id": "b7a1d2c3-...",
"short_code": "greeting",
"content": "Hi! Thanks for reaching out. How can we help you today?",
"created_by": "4d5e6f7a-...",
"created_at": "2026-04-03T12:00:00Z",
"updated_at": "2026-04-03T12:00:00Z"
}
],
"meta": { "total": 1 }
} PUT
/v1/quick-replies/{id} Update quick reply
Update the short code or content of an existing quick reply.
Parameters
id string required Quick reply ID.
short_code string New shortcut for this reply.
content string New message text for this reply.
Request
cURL
curl -X PUT https://api.boltly.online/v1/quick-replies/3c4d5e6f-... \
-H "X-API-Key: $API_KEY" \
-H "Content-Type: application/json" \
-d '{
"content": "Hello! How can we help you today?"
}'Response
JSON
{
"data": {
"id": "3c4d5e6f-...",
"organization_id": "b7a1d2c3-...",
"short_code": "greeting",
"content": "Hello! How can we help you today?",
"created_by": "4d5e6f7a-...",
"created_at": "2026-04-03T12:00:00Z",
"updated_at": "2026-04-03T12:30:00Z"
}
} DELETE
/v1/quick-replies/{id} Delete quick reply
Permanently delete a quick reply.
Parameters
id string required Quick reply ID.
Request
cURL
curl -X DELETE https://api.boltly.online/v1/quick-replies/3c4d5e6f-... \
-H "X-API-Key: $API_KEY"Response
JSON
{
"data": {
"deleted": true
}
}